Refund policy

We have a 15-day return and exchange policy, which means you have 15 calendar days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition in which you received it: unworn, unused and unwashed, with all original tags attached and, whenever possible, the original packaging included. You’ll also need the receipt or proof of purchase.

To start a return or exchange, please contact us at info@meltteoriginals.com.
Once we receive your request, we’ll provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return or exchange may not be accepted.

Return shipping
For returns requesting a refund, return shipping costs are the customer’s responsibility, unless the item is faulty, damaged or incorrect.
We recommend using a tracked shipping service, as MELTTE cannot be held responsible for returns lost in transit.

Exchange shipping
For exchanges, return shipping to MELTTE is the customer’s responsibility.
Once the returned item has been received, inspected and approved, MELTTE will cover the shipping cost of the replacement item.
Exchanges are subject to stock availability. If the requested item is no longer available, you may choose a refund to your original payment method or store credit.

Damages and issues
If the item is faulty, damaged or incorrect, MELTTE will cover the applicable return and replacement shipping costs.

Exceptions and non-returnable items
Certain items cannot be returned, including custom-made or personalised products.
Please contact us if you have any questions about a specific item.
Gift cards cannot be returned or refunded.

European Union right of withdrawal
Customers in the European Union have the right to cancel an online order within 14 days of receiving it, without providing a reason.

MELTTE offers a 15-day return and exchange period.
After notifying MELTTE of the return, the customer must send the item back without undue delay, following the return instructions provided.
The customer is responsible for the direct cost of returning the item, unless the item is faulty, damaged or incorrect.

Refunds
Once we receive and inspect your return, we’ll let you know whether it has been approved.

If approved, the refund will be issued to your original payment method.
If you return your entire order under the right of withdrawal, we’ll also refund the original standard delivery cost. Any additional delivery charges, such as express shipping, are non-refundable. The cost of sending the return back to MELTTE remains the customer’s responsibility.

Refunds will be issued within 14 days of receiving your notice of withdrawal. We may withhold the refund until we receive the returned item or evidence that it has been sent back.
Once processed by MELTTE, your bank or payment provider may take additional time to make the funds available.
If more than 15 business days have passed since your refund was approved, please contact us at info@meltteoriginals.com.