FAQ

Product

Where are Meltte products made?

All Meltte products are made in Portugal.

Is it one size?

Yes. All Meltte capes are designed in a one-size silhouette, created to fit and drape naturally across different body types. To view the cape measurements, click here.

How does the cape fit?

The fit is relaxed and fluid. You can check the product measurements on each product page or click here.

How should I care for my cape?

Always follow the care label inside the piece. For best results, we recommend gentle washing and avoiding high temperatures.

Shipping

Where do you ship?

We currently ship to most EU countries and the USA.
Shipping availability is confirmed at checkout.

How long does delivery take?

Portugal and mainland Spain: 1–2 business days
Rest of Europe: 3–7 business days
United States: 5–10 business days

How much is shipping?

Portugal: 5€ | Free shipping on orders with 2 or more items.
Spain: 6€ | Free shipping on orders with 2 or more items.
Rest of Europe: 9,50€
United States: 17$

Do you offer free shipping?

Yes. We offer free shipping on orders with 2 or more items in Portugal and mainland Spain.

Is my order tracked?

Yes. Once your order has been shipped, you’ll receive a tracking link by email.

Returns and Exchanges

Can I return or exchange my order?

Yes. You can return or exchange an item within 15 calendar days of receiving your order, provided it is unworn, unused and unwashed, with all original tags attached.
View our Refund and Exchange Policy here.

Who pays for return shipping?

Return shipping costs are the customer’s responsibility, unless the item is faulty, damaged or incorrect.

Who pays for exchange shipping?

Return shipping to our warehouse is the customer’s responsibility.
Once the returned item has been received, inspected and approved, Meltte will cover the shipping cost of the replacement item.

How can I request a return or exchange?

Contact us at info@meltteoriginals.com with your order number and let us know whether you would like to return or exchange your item.
We’ll send you the return instructions and address.
View our Refund and Exchange Policy here.

When will I receive my refund?

Once your return has been received, inspected and approved, the refund will be issued to your original payment method within 14 days. Your bank or payment provider may take additional time to make the funds available.
View our Refund and Exchange Policy for more details.

Orders and Payments

Can I change or cancel my order?

We process orders quickly, so changes or cancellations are only possible before your order has been shipped. Please contact us as soon as possible with your order number and the requested changes.
If we can’t update or cancel your order in time, you can still return it after delivery under our 14-day return policy.

Can I change my shipping address?

Yes, as long as your order has not yet been shipped.
Please contact us as soon as possible with:

  • Your order number
  • The correct shipping address

Once your order has been shipped, we’re unable to update the delivery address.

Will I receive an invoice?

Yes. Your invoice will be sent by email after your order is confirmed.